DELIVERY INFORAMTION

Our henna cones and aftercare product are 100% organic and home made product which can take upto 3-5 working days to process. All products will be shipped after the proceesing time. Therefore, its a important note that all orders is placed with advance payment. Every orders will be delivered with our protective packaging to ensure it arrives in the best possible condition.

Orders are dispatched once a week from Saturday. Once items have been dispatched, please remember that the postal system is out of our hands and that delivery times may vary. As a guide, we are given the following delivery times for our parcels:

Within Dhaka: 2-3 working days. All over country: 3-5 working days.

We also offer Royal Mail Special Next Day Delivery. This service has the same processing times as the above. It does not mean your cones will be shipped the day after you order. It will be posted on Tuesdays or Wednesdays and you will receive it next day before 1pm (Wednesday or Thursday).

We are continuously working on reducing prices for shipping, however as the prices are set by our courier companies, we have to charge according to that. We review our prices on a regular basis to ensure that our customers are paying the lowest price.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. An additional postage fee will be applicable if the item is returned due to the address being incorrect. Unfortunately, you will not be entitled to a refund if this is an error on your part.

RETURNS

Due to its perishable nature, fresh henna products cannot be returned unless you receive them damaged.

DELIVERY DELAY

It is extremely rare for parcels to go “missing” in the mail. However, once we have shipped your parcel, we leave it to the postal company to deliver packages and occasionally they may have delays with their services. This is completely out of our hands and is not something we can control. If you have concerns about your parcel, please email or massege us with your order details and full name. There is a 15 working day time period during which Royal Mail do not investigate any specific parcels. After 15 working days have passed, we are required to submit a claims form with your details, to seek a reimbursement for the cost of the items you purchased. Until this claim is complete and we have reclaimed your money, we are unable to take further action.

INTERNATIONAL ORDERS

As the cones are fresh and perishable, we do not ship internationally.